Books

In this groundbreaking book you’ll hear real case studies about why the businesses that operate on a strong foundation of trust and integrity, dramatically outperform. Better still, Natalie shows you, with results from her original research, how you can join their ranks!

Cathleen Fillmore, Owner, Speakers Gold Bureau

Trust is an aspiration of every commercial and public enterprise. Without it, the wheels of interaction and repeat business possibilities can never be achieved. In this book, Natalie bridges the divides, points our specific pivot strategies and provides logical pathways to building Trust at all levels of a company...As companies push ahead with their digital enterprise strategies, customer and supply chain interfaces, intermediary agents including robot gateways and device specific apps will need to be sensitized to the brand mission and representation that earns trust each and every day. Great read, great advice - great timing to reconsider B2C and B2B connection quality in today's noisy, social environment.

Rich Carreau, Director of Innovation and Insurance Software Development, DXC Technology

Natalie changed the way we view our customers, our thought process and everything we do - we now see things in a different way. Since working with Natalie and implementing the Trust Building Model and the Client Trust Index™ we now have a customer performance metric and benchmark to measure customer experience.

Kevin Pelley, P.Eng, CEO, Kohltech Windows and Entrance Systems

Natalie has coined the importance of trust and offers a toolbox to implement the thinking and strategy. This book is a not to be missed compendium relevant for negotiators, executive, leaders of government and the rest of us. I will certainly be using this book in my work.

Keld Jensen, award winning author of The Trust Factor

In The Power of Trust, Natalie Doyle Oldfield presents the quintessential currency for the flow of relationship building: Trust. Drawing from multiple cases in global business transactions, Natalie shows you the secret of trust, which is the foundation of all relationship growth. This book is not to be missed if you want to build and maintain productive and mutual relationship with your clients worldwide.

Dr. May Hongmei Gao, SAUPO Chair, Professor of Communication & Asian Studies, Kennesaw State University

Trust is the most basic quality at the heart of every relationship. We understand it naturally and our inner alarms go off when trust is damaged or absent. But most business leaders consider trust to be something intangible and difficult to quantify.

This book clearly demonstrates that trust is both measurable and manageable. It offers a practical guide to building and protecting trust, and making it part of the balance sheet of every organization. Natalie Doyle Oldfield has spent years studying trust. She lays out a practical, step-by- step approach that will enable everyone from the CEO to the front line employee to thrive in a culture of trust.

By taking a look at the science and research, case studies of trust broken and rebuilt, and the reflections of leading business figures, this book will show you how to create trusting relationships with customers, employees and stakeholders. It will show you how to make trust part of your core business strategy and how to make it pay off on the bottom line.

Purchase The Power of Trust: How Top Companies Build, Manage and Protect It from Amazon

Purchase The Power of Trust: How Top Companies Build, Manage and Protect It direct from Natalie

Volume discounts apply for your colleagues, staff and clients. Contact Natalie

BUSINESS BOOKSHELF: The Power of Trust - a book review >>

Fill in the form below to download the Prologue of The Power of Trust: How Top Companies Build Manage and Protect It

"Trust is an aspiration of every commercial and public enterprise. Without it, the wheels of interaction and repeat business possibilities can never be achieved. In this book, Natalie bridges the divides, points our specific pivot strategies and provides logical pathways to building Trust at all levels of a company...As companies push ahead with their digital enterprise strategies, customer and supply chain interfaces, intermediary agents including robot gateways and device specific apps will need to be sensitized to the brand mission and representation that earns trust each and every day. Great read, great advice - great timing to reconsider B2C and B2B connection quality in today's noisy, social environment."

Rich Carreau, Director of Innovation and Insurance Software Development, DXC Technology

"Natalie changed the way we view our customers, our thought process and everything we do - we now see things in a different way. Since working with Natalie and implementing the Trust Building Model and the Client Trust Index™ we now have a customer performance metric and benchmark to measure customer experience."

Kevin Pelley, P.Eng, CEO, Kohltech Windows and Entrance Systems

"Natalie’s style immediately engages you with examples and best practices, spelling out just how leading companies have outpaced those in their industries by investing in their employees and customers."

David Alston, Chief Innovation Officer, Introhive

Purchase Building Trust With Customers: A Workbook Eight Guiding Principles

Volume discounts apply for your colleagues, staff and clients. Contact Natalie

The workbook outlines the Building Trust Model© and The Eight Principles of Building Trust© and offers tools, strategies, and tips to build, strengthen and protect customer trust. The self paced format and exercises are meant to encourage individuals to think about ways to strengthen and build trust. The workbook can be used as an individual, self-instructional guide, as a management tool for managers and team leads or as a guide to follow along during a workshop or session. Workbooks are often used during team discussions long after the session is over.

Natalie’s well-researched premise about how organizations earn, build and maintain trust should be required learning for all managers. Organizations that ignore her sage advice do so at their own peril.

Richard Truscott, APR, National President, Canadian Public Relations Society
National Executive Committee Member, Alberta Director, Canadian Federation of Independent Business (CFIB)

Entertaining and informative. The session not only gives you the edge in presentations, Natalie ensures that you communicate more powerfully - without ever having to speak a word.

Deborah Ison, Vice President, Bank of America

Natalie's keynote presentation at our three inaugural Trust Summit events was right on the mark. Our members were given high value information to evaluate and increase the level of trust their customers have in them. Natalie underscored that message with skill and passion. I recommend her without hesitation!

Peter Moorhouse, President & CEO, Better Business Bureau

Cathleen Fillmore, Owner, Speakers Gold Bureau