Do you manage a team of technical talent? Do they have all the hard skills necessary to complete their work, but struggle with some of the 'soft' skills needed to be successful in their role?
We help Manufacturing, IT, and Engineering Businesses Grow Through Empowering Technical Teams To Improve "Soft Skills" And Delight Clients No Matter What Role They Play.
Give your team the tools to succeed. Technical experts love solving problems, but often lack the soft skills to interact effectively with clients, leaving them frustrated.
After completing Trusted Advisor Certification, your technical staff will feel engaged and equipped to delight your customers, which increases repeat sales and decreases employee turnover.
Available in 2 formats:
The Group Program - Delivered quarterly (Sept, Nov, Jan, April)
The Corporate Program - Tailored to fit your company's schedule. Minimum of 8 participants required.
Have us facilitate your next inhouse training session. We can present in person at your meeting, or across the country by Zoom.
Customized to align with your industry
Tailored to fit your schedule
Available as a stand alone workshop or integrated into a long term program
Companies regularly tracking and utilizing customer analytics and data report 186% more sales growth than their competitors.
Utilizing customer experience data can help you find a root of a problem and fix it to help grow your business. Strategic insight and understanding will help you take a proactive approach to building loyalty and growing your business.
Reliable measurement instrument
For maximum impact
Provides in-depth, actionable insight