We help business owners grow revenue using an evidence-based system that builds quality relationships with customers and employees to get lasting results.
Every Interaction Matters, No Matter What Role.
...they see valuable sales leads slipping away
...they miss out on repeat business
...they worry about technical talent interacting with clients
...they are ghosted by 'hot' prospects
...they suffer from employee turnover
How much is this costing you? Click on the button below to find out how some of the leading companies are finding an easier way to grow without adding people.
Every customer interaction is an opportunity to influence the buyer. We teach 8 principles so you can increase revenue without adding more employees.
When your customers fully trust your team, they stick around - and a 5% increase in retention results in up to 75% increase in profitability.
You work hard at finding the right employees. Now they will love coming to work and interacting with customers.
“This is not another training program. We have the results to prove it.
The change in behaviour is palpable. It was noticeable right away.
Clients are noticing it too; they are sharing feedback with us about their experience with him."
Keynote Speaker. Author. Trainer. Thought Leader.
“At the heart of every company it's about the people and the interactions they have with the customer.
Trust is not a strategy, it's a skill that can be learned.
There is no single area that can impact the growth of a company more than trust.- Natalie
Natalie Doyle Oldfield has 25 years of experience in business and has trained hundreds of professionals using the evidence-based programs from her groundbreaking research on Trust..
She is the author of The Power of Trust: How Top Companies Build Manage and Protect It, was recently recognized as one of Canada's Most Inspiring Women Entrepreneurs. Natalie has been named one of the world’s Top Thought Leaders in Trust by Trust Across America.
Our science-based certification program will transform your employees so they delight your clients in every interaction.
1:1 Onboarding call with Manager to align company objectives
1:1 Onboarding call with each participant
6-week program over Zoom with a combination of group and 1-on-1 training
Customized goals & outcomes for each participant
Self-paced online course for additional support for one year
PDH/CEU credits for 20 hours
"Best purchase ever!"
"I learned so much from taking this course. Natalie is an excellent instructor, coach, and mentor. She has helped me so much through the past 6 weeks. I had a 180 turnaround" - Jenna P.
"The Becoming a Trusted Advisor virtual training program was a game-changer. In fact many said it was the best training experience they ever attended. It was rich with practical new approaches, exercises, top notch assessments and tools to implement right away to increase revenue.
The online virtual delivery was interactive. The entire team was engaged and accountable throughout the program - and we've already seen the results.
I’d recommend it to any company looking to increase client focus and increase sales revenue."
"Some people have it, some people don’t. I didn’t actually know what ‘it’ was until I met Natalie. It is the ability to build relationships of trust with customers.
We had tried sales training and leadership training and they still didn’t get ‘it’. Then we took Natalie’s Building Customer Trust program.
She broke it down in a framework. With her interactive and pragmatic approach in-person and virtually, she taught all of our customer facing employees how to do it – how to confidently build relationships of trust with customers and how to become trusted advisors."
"The Trusted Advisor Program and Natalie’s message is applicable to all professional engineers.
Natalie brings a new meaning to customer focus and to building relationships of trust with customers.
Whether the engineer is client facing or project based, is working within a company or consulting on a project, we can all learn to build trust and we can all strive to Become Trusted Advisors to our customers.
I would encourage all engineers to take this as part of their professional development."
Your team is highly qualified...
But are they equipped to Build Trust with your clients?
Take our Trusted Advisor Team Assessment to quickly gain insights into how much your clients trust your team and identify opportunities for improvement.