Grow Your Manufacturing, IT, or Engineering Business by Empowering Technical Teams with Improved "Soft Skills" to Impress Clients.
Every Interaction Matters, No Matter What Role.
You will continue to miss out on new sales and repeat business from your best clients.
You will continue to be worried about letting your technical talent interact with clients without you.
You will continue to suffer from employee turnover because your technical staff are not empowered to perform client contact.
Trusted front-line team members are in a prime position to make sales so you can increase revenue without adding more employees.
When your customers fully trust your team, they stick around - and a 5% increase in retention often results in a 75% increase in profitability.
Your technical talent will love coming to work and serving clients when they enjoy their interactions..
“This is not another training program. We have the results to prove it. The change in behaviour is palpable. It was noticeable right away. The people who participated in the program are stepping up with clients. Before the training one participant was unsure of himself, especially with clients in senior roles. Now he is confident.
Clients are noticing it too; they are sharing feedback with us about their experience with him.
All of our ‘shooting stars’ will be going through Trusted Advisor Certification.”
“I know what it’s like to be worried about every meeting and client communication. It's frustrating to feel like you need to be personally involved because your technical talent isn't equipped to do it alone.” - Natalie
Natalie Doyle Oldfield has 25 years of experience in IT and has trained hundreds of technical team members to become Trusted Advisors to their clients using science-based programs.
She is the author of The Power of Trust: How Top Companies Build Manage and Protect It, was recently recognized as one of Canada's Most Inspiring Women Entrepreneurs and has been named one of the world’s Top Thought Leaders in Trust.
Our science-based certification program will transform your tech talent so they delight your clients in every interaction.
1:1 Onboarding call with Manager to align company objectives
1:1 Onboarding call with each participant
6-week program over Zoom with a combination of group and 1-on-1 training
Customized goals & outcomes for each participant
Self-paced online course for additional support for one year
PDH/CEU credits for 20 hours
"Best purchase ever!"
"I learned so much from taking this course. Natalie is an excellent instructor, coach, and mentor. She has helped me so much through the past 6 weeks. I had a 180 turnaround" - Jenna P.
"The Becoming a Trusted Advisor virtual training program was a game-changer. In fact many said it was the best training experience they ever attended. It was rich with practical new approaches, exercises, top notch assessments and tools to implement right away to increase revenue.
The online virtual delivery was interactive. The entire team was engaged and accountable throughout the program - and we've already seen the results.
I’d recommend it to any company looking to increase client focus and increase sales revenue."
"Some people have it, some people don’t. I didn’t actually know what ‘it’ was until I met Natalie. It is the ability to build relationships of trust with customers.
We had tried sales training and leadership training and they still didn’t get ‘it’. Then we took Natalie’s Building Customer Trust program.
She broke it down in a framework. With her interactive and pragmatic approach in-person and virtually, she taught all of our customer facing employees how to do it – how to confidently build relationships of trust with customers and how to become trusted advisors."
"The Trusted Advisor Program and Natalie’s message is applicable to all professional engineers.
Natalie brings a new meaning to customer focus and to building relationships of trust with customers.
Whether the engineer is client facing or project based, is working within a company or consulting on a project, we can all learn to build trust and we can all strive to Become Trusted Advisors to our customers.
I would encourage all engineers to take this as part of their professional development."
Are your technical team members fully equipped to build trust with your clients?
Take our Trusted Advisor Team Assessment to quickly gain insights into how much your clients trust your team and identify opportunities for improvement.